Microsoft Teams Direct Routing

Experience world-class telephony including direct routing, PBX integration, secure voice and contact centee capabilities with Connect4Teams

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Benefits of Onecom Connect4Teams

One Workplace

With Connect4Teams, you can now make and receive calls, instant message with colleagues, share files, and integrate with business apps in one workspace.

Keep Your Phone System

We’ll help you take complexity and transform it into a simply brilliant experience for your customers.

Work from Anywhere

Connect4Teams makes it easy for your team to make and receive work calls securely through your phone system wherever they are.

Safe & Confidential

Supporting over 50,000 cloud users worldwide, we're the perfect partner to help you make sense of the cloud, and transition smoothly.

The All-In-One Communications Hub

Connect4Teams from Onecom is a suite of services designed to deliver direct routing, PBX integration, secure voice recording and contact centre capabilities within a Microsoft Teams environment. Whether your business requires new Microsoft Voice and Conferencing functionality, Teams integration into an existing on-site or cloud PBX, or even a complete telephony migration, Connect4Teams is a best-in-class solution to fit your needs.

Does your business need to provide external call capabilities to Teams?

Connect4Teams adds external calling capabilities into a Teams environment using Microsoft Direct Routing Technology, delivering a more flexible and cost-effective alternative to Microsoft calling plans. Through Onecom's OneCloud platform, Connect4Teams offers a quick and simple set-up, providing both internal and external communication and collaboration capabilities from any location, on any device. Perfect for growing businesses looking to access word-class cloud telephony on a reduced scale.

Are you looking to integrate an existing telephony platform?

Connect4Teams seamlessly connects your existing on-site or cloud telephony platform into Microsoft Teams in minutes. This clever one-click integration allows you to leverage your existing investment, utilising existing SIP/PSTN trunks, keep all existing numbers, routing, and call centre functionality in place, whilst using Teams as the single user interface. Keep OPEX to a minimum and transform the way you use Voice.

Do you need to provide compliant recording when working in Teams?

Connect4Teams provides seamless and secure voice recording via a native app within Teams. The service provides compliant recording and archiving across all communication channels in Microsoft Teams, managing complex regulatory requirements with ease. Insight using cognitive services provides rich analytical capabilities including transcription, text to speech and translation.

Need of a new cloud telephony platform?

Connect4Teams from Onecom provides a highly resilient and secure cloud telephony service, bringing together Microsoft Teams, enterprise-grade telephony and contact centre capabilities into a single service. Perfect for anyone looking to re-think the way they work, creating a modern and flexible digital workplace that allows businesses to work and serve their customers from any location and on any device.

Why Onecom?

Great customer experiences begin with an integrated, omnichannel contact centre that lets you interact in new ways. We bring our experience in cloud contact centre management to you, providing strategic consultation and support to help you keep in touch with your customers.

We Help You Solve Problems

Solving customer issues faster builds loyalty. Increase your bottom line to drive more sales and revenue through dedicated a digital customer contact strategy.

We Keep You Focused on What Matters

Focus on your customers and let us worry about the tech. We bring you the contact centre innovations that will have the biggest impact on your success.

Simple, Manageable Support

Manage your customer service across all touchpoints, including voice, messaging, chat, social, email, and self-service from a single, cloud-based platform.

Customised for Your Organisation

Thanks to our OneCloud platform, we offer a scalable service. Simply scale up or down when needed, from capacity to levels of automation.

Additional resources

Ready to Innovate? Speak to Onecom

Seamlessly connect your on-site or cloud telephony into Microsoft Teams. Connect4Teams offers both internal and external communication and collaboration capabilities from any location, on any device.

Book in a call with our team today and take your first step to better customer experiences.