Introduction
Seamless and secure call, video and chat recording.
Onecom’s Connect4Teams provides an enhanced voice recording service to supercharge your contact centre capabilities, as part of Onecom’s ‘Connect’ Cloud Managed Service Platform. With seamless and secure voice recording via a native app within Teams, it’s never been easier to record & store call, chat and video; whether it’s for training, compliance, or analytical purposes. Recording is enabled for both internal & external communications, including both direct & PSTN based calls & meetings.
Who Is Connect4Teams Voice Recording Suitable For?
- Business regulated by the Financial Conduct Authority.
- Businesses looking to improve customer insight.
- Recording for training exercises.
- Transcription and translation requirements.
Solutions Available
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Smart Recording
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Compliance Recording
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Analytics
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Optional Voice Recording
Smart Recording offers vital capabilities for organisations looking to implement an easy-to-manage solution that allows standard recording & retention capabilities, with basic reporting included. This is appropriate for training purposes & other general business voice recording requirements.
Compliance Recording offers an advanced package of features for those in industries such as financial services or law practise. The compliance option offers additional security & extended reporting in addition to the standard function in the ‘smart’ option that is compliant with MiFID II, PCI-DSS, & DSGVO.
Analytics is an additional bolt-on, offering deep capabilities for organisations looking for extended reporting. With transcription, key-word spotting, sentiment analysis, and more, it has never been easier to create reporting that offers actionable information for improving your contact centre operation.
Voice Recording for Connect4Teams offers seamless, secure, and compliant recordings via a native app within Microsoft Teams. Whether you require basic voice recording for training purposes, need to meet industry-specific regulations such as MIFID II, or require speech analytics and transcription, it’s a simple bolt-on service which adds immediate value.
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Smart Recording
Smart Recording offers vital capabilities for organisations looking to implement an easy-to-manage solution that allows standard recording & retention capabilities, with basic reporting included. This is appropriate for training purposes & other general business voice recording requirements.
-
Compliance Recording
Compliance Recording offers an advanced package of features for those in industries such as financial services or law practise. The compliance option offers additional security & extended reporting in addition to the standard function in the ‘smart’ option that is compliant with MiFID II, PCI-DSS, & DSGVO.
-
Analytics
Analytics is an additional bolt-on, offering deep capabilities for organisations looking for extended reporting. With transcription, key-word spotting, sentiment analysis, and more, it has never been easier to create reporting that offers actionable information for improving your contact centre operation.
-
Optional Voice Recording
Voice Recording for Connect4Teams offers seamless, secure, and compliant recordings via a native app within Microsoft Teams. Whether you require basic voice recording for training purposes, need to meet industry-specific regulations such as MIFID II, or require speech analytics and transcription, it’s a simple bolt-on service which adds immediate value.
Learn more about Connect4Teams
Onecom’s proposition is one of simplicity; removing complexity and duplication whilst helping businesses reduce cost and deliver simply brilliant customer experiences worldwide. To discover more about Connect4Teams, click the button and one of our Microsoft experts will get in touch to discuss Connect4Teams, and the options available.