Zoom Contact Centre

Personalised customer care experiences with a unified and AI-powered contact centre

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Outpace customer expectations

AI-powered self-service, true omnichannel and personalised experiences.

Empower, upskill and enhance agent care

Streamlined workflows, coaching and access to actionable, real-time information.

Deliver better business outcomes

Happier customers, increased CSAT and reduced customer churn.

Zoom Contact Centre

Welcome to the future of customer care with Zoom Contact Center. Our partnership with Zoom allows us to offer a unified, AI-powered platform that delivers seamless, personalised support across all channels. Enhance customer satisfaction, empower your agents, and achieve better business outcomes with Zoom's cutting-edge solutions.

Features

Unified Platform

Zoom offers seamless support across various communication channels including chat, SMS, social media, and voice. This integration ensures a consistent and efficient customer interaction experience regardless of the channel chosen.

AI-Powered Self-Service

The platform automates routine tasks through AI, such as handling basic inquiries and providing intelligent insights based on customer interaction patterns. This automation helps in improving efficiency and reducing manual workload for agents.

Omnichannel Communication

Zoom enables personalised interactions across all channels, ensuring that customers receive consistent service and information no matter how they choose to engage. This enhances customer satisfaction and engagement by maintaining continuity across different touchpoints.

Agent Empowerment

Agents benefit from real-time access to data, which enables them to provide more informed and personalised assistance to customers. Additionally, personalised coaching helps in continuous improvement, while flexible scheduling ensures optimised workforce management.

Why Onecom and Zoom?

Onecom can help your business implement a comprehensive range of cutting-edge Zoom solutions, including Zoom Phone, Contact Centre, Call Recording, Meetings, Team Chat, Whiteboard, Virtual Agent & AI Companion. These innovative solutions will empower your businesses to elevate customer experience, boost collaboration, increase team productivity, and optimise operations.

Zoom: Leading Provider of Cloud-Based Video

Zoom, with over 300 million yearly users, leads in cloud-based video solutions. Its intuitive platform offers superior video quality, seamless integration, and advanced features like AI enhancements and real-time transcription. Trusted by businesses for its reliability and security, Zoom enhances communication and collaboration across various needs, from small meetings to large webinars.

Seamless Management

Easily manage your account through our innovative Onecloud platform, which offers you round-the-clock access to your licenses. Onecloud is equipped with powerful analytical tools designed to help you track your team's usage effectively. These tools provide detailed insights into how your licenses are being utilised, allowing you to identify patterns and trends over time.

Scaled to Your Business Needs

Onecom partners closely with you to tailor Zoom technology for scalable growth. We assess current needs, plan for expansion, and tailor solutions like Zoom Phone, Contact Centre, and Meetings to your specific needs. With flexible options and proactive support, we ensure seamless integration, enhanced collaboration, and sustained business success.

Are you ready to elevate your customer and agent experience?

Integrating Zoom into your business offers invaluable insights into operations, providing a deeper understanding of key performance indicators such as call volume, customer satisfaction, and employee productivity. Embrace a more collaborative, agile, and customer-centric approach with Onecom and Zoom. Book your call now to discover how we can assist in transforming your business.