How do I disconnect my number?

Sam Smith

  • You’ll need to check when your agreement ends; if you’re not sure about when this is, contact us. If you’re not at the end yet, you’ll need to wait or pay an early termination fee
  • To start the process of disconnecting your number, you will need to call us
  • Your agreement will end 30 days after we have received your formal request to disconnect your number
  • You’ll be billed as normal until the date that your number disconnects. Your final bill will show any refunds and the early exit fee (if applicable). If you pay by Direct Debit, please don’t cancel this until your final payment has been taken