How can I look at my usage online?

Mark Mizen

You can manage your spending, check your balance and access your account through a My Vodafone Account – https://www.vodafone.co.uk/myvodafone/

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How do I transfer my Vodafone number to a new SIM card?

Mark Mizen

Please complete the below form: Your mobile number will be transferred onto your new SIM card as soon as possible, so please keep both SIM cards on you until this has processed successfully. Please note that this can take up to 1 full working day to complete.

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How do I set up my phone for internet access and picture messaging (MMS)?

Mark Mizen

If your phone isn’t set up to use mobile data or picture messaging (MMS) yet you’ll need to refresh your settings. To do this text WEB to 40127 (free from your Vodafone mobile). You’ll receive a message like this: Shortly afterwards you’ll receive configuration instructions specific to your device.

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How do I unlock my device from the Vodafone network?

Mark Mizen

Contact us with your IMEI & mobile number – we will then request this on your behalf. To unlock your device will take 2-10 working days, and we’ll let you know when it’s completed. For accounts with more than 10 mobile numbers, please contact your account manager as there may be a charge for this service.

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