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My phone is broken, how do I get it repaired?

Kevin Galway

Information correct as of 27/03/20:

We have arranged for customer repairs to go direct to the relevant repair centre OR for WeFix to perform a home visit. Once the handset is repaired, it will be returned to the address provided.

Please look at the following to identify the most effective way to get your handset fixed easily:

Apple handsets:

In Warranty – Please go the link below to receive a warranty exchange with Apple online.

https://getsupport.apple.com

Out of warranty – All customers will have the option of using either of the following:

  1. WeFix (doorstep repair via booking on website)  – https://wefix.co.uk/
  2. Apple Online – https://getsupport.apple.com
  3. Onecom: Call us on 03300 888999

Samsung Out of warranty:

All customers will have the option of using either of the following:

  1. WeFix (doorstep repair via booking on website)  https://wefix.co.uk/
  2. Samsung Online – https://samsungrepair.com/
  3. Onecom – call us on 03300 888999

Non-Structured Range:

Faulty handsets that are not covered by the AR scheme will be sent directly to the relevant repair centre. The repair will then take place under warranty, or a quote will be given for repair if the fault is not covered by the manufacturer’s warranty. Once repaired the handset will be sent back to the customer via the repair centre.

We are working hard to ensure that we support our customers as best we can during this difficult time. The above changes will allow us to continue to offer the most effective support in the short-term. If you have any questions, please either contact your account manager or speak to one of our experts on 03300 888 999.