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How do I take my services to another provider?


Firstly, you will need to check when your agreement ends. If you’re not sure about when this is, please contact us.

If you’re not at the end of your agreement yet, you can either wait until the end of the period or pay an early termination fee.

To move to another provider, you need to call us on 03300 888999.

You will be billed as normal until the date your services move to the gaining provider. Your final bill will show any refunds and the early termination fee (if applicable).

If you pay by Direct Debit, please don’t cancel this until your final payment has been taken. Your gaining provider will then make the necessary arrangements to take your services from Onecom. You will continue to be billed for any remaining services not taken by the gaining provider.

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