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How do I disconnect my services?


Firstly, you will need to check when your agreement ends. If you’re not sure about when this is, please contact us.

If you’re not at the end of your agreement yet, you can either wait until the end of the period or pay an early termination fee.

To start the process of disconnecting your number, you will need to call us on 03333 888999.

Your agreement will end following your notice period once we have received your formal request to disconnect your services.

You’ll be billed as normal until the date that your number disconnects. Your final bill will show any refunds and the early termination fee (if applicable). If you pay by Direct Debit, please don’t cancel this until your final payment has been taken.

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