Will you change contact telephone numbers?

Katey Watkins

Eventually. All current Evolve and The Word telephone numbers will continue to function for the foreseeable future. The consolidation of all services will result in numbers changing, which will be notified.

Will my account team change? Who should I contact for sales or support?

Katey Watkins

Onecom will continue to serve and support you in ways that best suits your needs. You will continue to purchase products and services from your existing account management team, to be provisioned by Onecom Limited. Any changes to process will be notified immediately.

Will there be any process changes?

Katey Watkins

No. Evolve customers will continue to purchase products and services, to be provisioned by Onecom, through existing channels.

Will I see new email addresses for contacts?

Katey Watkins

Yes. All current Evolve email accounts, including @evolve.co.uk, @evolvetele.co.uk, @theword.co.uk will change to @onecom.co.uk To ensure communication remains uninterrupted, all current Evolve email addresses will continue to function, however, you should use new Onecom email addresses as soon as is possible.