What is a number port?

Sam Waltham

A number port is when your numbers are moved from an existing network to the Horizon system. The lead time, depending on the order type, is 10-20 working days. The port is often scheduled shortly after the Horizon installation to minimise risk and avoid downtime. The Project Coordinator will discuss this with you in more […]

Read More

What happens on the day of the port?

Sam Waltham

The porting process will generally commence at 10:00 AM, on a pre-agreed date. The porting process is usually seamless, however, you may experience some disruption when the number transfers between networks.

Read More

What is involved in a site survey?

Sam Waltham

An engineer will attend your premises to assess existing cabling, comms cabinet/area and power requirements. The survey is a good opportunity for you to discuss your requirements in more detail.

Read More

What happens on the day of install?

Sam Waltham

An engineer will arrive at approximately 10:00 AM. The engineer will install and test the equipment, as well as providing a brief overview of the handset operation and basic functionality. Additional comprehensive training can be provided. Please discuss your requirements with the Project Coordinator or Account Manager. If required, your existing telephone numbers should be […]

Read More

What will happen to my old phone system?

Sam Waltham

The Project Coordinator will work with you to plan a smooth transition from your existing system. Whilst we are unable to dispose of the existing system, the engineer can store the handsets in a preferred location on your site.

Read More

When will I receive my first bill?

Sam Waltham

Billing will commence when each service is activated. Invoices are processed on or around the 12th day of each month and you will receive your invoice by email.

Read More