How do I disconnect my services?

Sarah Beldon

Firstly, you will need to check when your agreement ends. If you’re not sure about when this is, please contact us. If you’re not at the end of your agreement yet, you can either wait until the end of the period or pay an early termination fee. To start the process of disconnecting your number, you will need to call …

How do I take my services to another provider?

Sarah Beldon

Firstly, you will need to check when your agreement ends. If you’re not sure about when this is, please contact us. If you’re not at the end of your agreement yet, you can either wait until the end of the period or pay an early termination fee. To move to another provider, you need to call us on 03333 888999. …

How will I know when my engineer is arriving?

Sarah Beldon

If an engineer is required, you will be provided with a date and time slot of your visit. Your time slot will either be an AM slot between 08:00 – 13:00 or a PM slot between 13:00 – 18:00.

What is my Wi-Fi password?

Sarah Beldon

Your Wi-Fi password will be detailed within your “Welcome to Onecom!” letter and can also be found on the bottom of your new Onecom Router.

How do I connect my router?

Sarah Beldon

Your router will arrive pre-configured. This means that you will simply have to plug in your router and you’ll be ready to go. To connect a router to your devices with a wireless connection: Plug one end of an Ethernet cable into your wall’s Ethernet port. Plug the other end of that Ethernet cable into the Internet, Uplink, WAN, or …

How do I set up my online billing portal?

Sarah Beldon

If you would like to be set up for this service please email fixedlinebilling@onecom.co.uk to request access. Online billing provides you with the ability to view and download previous invoices and to view the current period’s unbilled usage. You can also run a number of reports including call destination breakdown, service charge type & top thirty dialled numbers.

Why is my bill higher than expected?

Sarah Beldon

If you are new to Onecom then it is likely that your first bill will be pro-rata, taking into account any extra weeks outside of the standard monthly billing period. Your first bill will start on the date you begin your new contract and finish at the end of the next calendar month, so it will be higher than a …

How do I know when my services are live?

Sarah Beldon

Following your order, you will receive an email confirming your go-live date from our provisioning team. The transfer will take place on the go-live date from 00:01 to 23:59. You will be sent a confirmation email once your services have gone live.