<img alt="" src="https://secure.cope0hear.com/215242.png" style="display:none;">

True Telecom FAQs

FAQs

c Expand All C Collapse All
a A

When will delivery notes, invoices and statements be generated and administered by Onecom?

From 05 February 2018 all transactions will be generated and administered by Onecom Limited.

Back to Top
a A

Do I need to update the bank details where I make payments for bills?

Details of how to pay by credit or debit card will appear on your bill.

Back to Top
a A

I pay my bills by direct debit, do I need to do anything?

No, Onecom will automatically take over the direct debit instruction.

Back to Top
a A

Will I see new email addresses for contacts?

Yes. All current True Telecom email addresses will no longer work, email addresses for Onecom end in @onecom.co.uk

 

Back to Top
a A

Will my account team change? Who should I contact for sales or support?

Onecom will continue to serve and support you in ways that best suits your needs. For any sales or support queries please call 03333 44 55 01.

Alternatively, if you require technical support email fixedlinefaults@onecom.co.uk. For sales email fixedlineretentions@onecom.co.uk

Any changes to process will be notified immediately.

Back to Top
a A

Will the telephone number I use to contact True Telecom change?

Yes, you will now need to speak to Onecom on 03333 44 55 01. Please note calls to the True Telecom number will automatically route to Onecom Customer Services.

Back to Top
a A

Will any of the True Telecom product names change?

Product names may be updated at a later date, but there is no immediate change. Any future changes will be communicated prior to being released.

Back to Top
a A

Will the renewals process be affected?

No, Onecom will contact any customers due for renewal.

Back to Top
a A

Will my account team change? Who should I contact for sales or support?

Onecom will continue to serve and support you in ways that best suits your needs. For any sales or support queries please call 03333 44 55 01.

Alternatively, if you require technical support email fixedlinefaults@onecom.co.uk. For sales email fixedlineretentions@onecom.co.uk

Any changes to process will be notified immediately.

Back to Top
a A

Will I need to sign a new contract for the supply of goods and services?

No, all contracts will continue to be valid with no changes to the terms and conditions.

Back to Top
a A

Will I see new email addresses for contacts?

Yes. All current True Telecom email addresses will no longer work, email addresses for Onecom end in @onecom.co.uk

 

Back to Top
a A

I pay my bills by direct debit, do I need to do anything?

No, Onecom will automatically take over the direct debit instruction.

Back to Top
a A

Do I need to update the bank details where I make payments for bills?

Details of how to pay by credit or debit card will appear on your bill.

Back to Top
a A

When will delivery notes, invoices and statements be generated and administered by Onecom?

From 05 February 2018 all transactions will be generated and administered by Onecom Limited.

Back to Top
a A

How will customers benefit from transferring to Onecom?

Customers will have access to a broader portfolio of world-leading products, award winning customer service and highly competitive commercials.

Back to Top
a A

Why did Onecom acquire True Telecom’s customer base?

True Telecom’s (in administration) customer base was purchased by Onecom to increase the number of accounts managed, as well as to end a period of uncertainty for True Telecom customers.

Back to Top