Report The Guide to Generative AI Mastery: Elevating Customer Experience in Retail Contact Centres

Discover how generative AI can elevate customer experience in retail contact centres

This report covers:

Automate Customer Service with Precision: Utilise generative AI to automate responses, reducing average handling time by up to 30% and freeing up agents to focus on high-value tasks.
Drive Hyperpersonalisation: Create hypersonalised experiences, anticipate customer needs, and deliver exceptional service. Utilise generative AI-powered tools for hyperpersonalisation to achieve an increase in sales of 10-15%.
Boost Agent Productivity: Empowering agents with generative AI-powered tools can achieve a 25% increase in first-contact resolution rates and a 20% reduction in repeat calls.
Optimise Omnichannel Engagement: Integrate generative AI with your existing channels, providing seamless and personalised CX across multiple touchpoints.