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United Living Case Study

I love having staff coming up to me and say ‘Greg, our new phones are fantastic’ Greg Morley – Chief Information Officer, United Living

Kent-based United Living is a building contractor working in social housing.

Unhappy with their incumbent communications provider, United Living was looking for a new partner to deliver mobile phones across their remote workforce. High security, good functionality, and a quality vendor were high on their priority list.

Ultimately achieving savings of £6,000 per month alongside considerable time-savings. Onecom won the business due to the personal and tailored service they offered. As a medium-sized organisation themselves, they could demonstrate a better understanding of United Living’s requirements.

The result

Onecom worked closely with United Living to deliver a pain-free roll out of new Samsung phones throughout the business. The Knox card configurator was used to pre-stage the mobiles,  automatically downloading corporate apps to the phones. The Samsung platform met key requirements such as the ability to encrypt communications.

The Onecom CommsManager™ portal has become a hugely valuable part of the service and United Living considered it to be superior to that of other providers. It cut reporting time from half-a-day to 5 minutes, enabled swift asset audits, improved decision-making with key stakeholders and made ordering a seamless process.

By working with a highly dedicated, pro-active account manager they can clearly see where they are, what efficiencies can be found, and even evaluate where cost-savings can be made — making it feel like a true partnership. Onecom prides itself in taking a genuine interest in their business, and seeing that they are well placed to help with technology, adapting quickly and efficiently as requirements change.

Three years on — the partnership with United Living is going strong. Onecom is currently supporting them with their SD-WAN project by supplying the site data connectivity to underpin the deployment. They are also looking at efficiencies with their IP voice infrastructure and Mitel maintenance agreements.