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Osborne Case Study

“Working with Onecom has been great, our estate is really easy to manage and requires far less effort by our people”

Osbourne are one of the UK’s leading construction businesses, creating the structures and spaces that provide an environment for people to thrive in. They strive to be a vibrant, growing business, chosen for their customer-led solutions.

Being family-owned means they can take a different approach. The industry has changed phenomenally in the last 50 years; however, their ethos remains the same as it did at the beginning “putting the customer at the heart of everything we do”.

The problem

They faced a challenge with their mobile communications; it required far too much effort to administer their estate, and costs needed to be closely monitored so that could control their spend. They needed help from a trusted partner to help find a solution that would solve their problems.

Osborne considered going direct to networks or going with to a specialist partner. Their main aim was to simplify their mobile communications to allow them to carry on being a successful construction business; with a trusted partner to deliver the mobile communications that they needed.

Pricing and simplified billing were vital in their decision-making process; however, it was more about the people. They found that when they worked with likeminded people, they got great results.

The solution

They chose Onecom as they understood what was needed, listened and above all they found them to be “great people”. With over 600 people using mobile devices ranging from smartphones, standard phones and tablets; Onecom ensured that they were always connected, always operational and always supported.

The result

By working with Onecom they have managed to reduce the cost of their mobile estate by 40%. It is now much easier to manage, requiring far less effort from their employees. They found that Onecom’s online portal Commsmanager™ was invaluable. Having previously had a mismatch between what they thought they had on their estate, and what they had. They now have 24/7 access to accurate information, seeing their billing, tariff, the whole estate, and who exactly has what. It’s fantastic!