AI and cloud technologies play a huge role in many aspects of our everyday lives – personal and professional. The question is, how are these technologies affecting the way customers interact with your business contact centres?In our latest ebook, How AI and the Cloud Can Enhance Your Contact Centre, we explore these questions in greater depth. We examine the ways the cloud and AI technology has already changed the traditional contact centre, and how they might continue to do so in the years ahead.

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At Onecom, our employee’s mental health is very important to us. We provide our staff with several tools to ensure that their health and wellbeing is supported, including an Employee Assistance Programme which provides confidential support for an array of personal issues. We also have several qualified Mental Health First Aiders (MHFA) who offer confidential support and guidance to employees. In this blog, we discuss the importance of mental health and wellbeing for employees in the wake of the 2020 lockdowns.

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