“Onecom made a complicated set of technology structures very simple for us to use on a day-to-day basis.“
They were looking to expand their ISDN and phone system, whilst being conscious of keeping their costs under control for such a large undertaking.
The customer challenge and objectives
CVM Group were looking to expand their ISDN and phone system, whilst being conscious of keeping their costs under control for such a large undertaking.
How we approached the customer to provide the services
Onecom were able to offer CVM a fully integrated system that met their requirements.
What was unique about our proposal?
Onecom investigated CVM’s requirement and from this evaluation, recommended that One Net would provide the correct solution, while answering future needs for their business, saving them time and money.
The Onecom phone system now allowed CVM to provide a better service for their customers.
What was the end result?
As a result of the structure that Onecom built into the CVM phone system, calls are now directed to the expert that can help straight away. This allows customers to deal with the same person at CVM – whether they’re at their desk, or on the road.
The flexibility of the system has allowed technical restructures to be carried out very simply for the team at CVM, through the web portal or by contacting their Account Manager.