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Case Study

Coulson Building Group

Coulson Building Group offers a range of building and related services, taking on projects in both the private and public sector since 1884.

Leaving Onecom was probably the worst business decision I ever made in my 30 years working at Coulson.


PROFILE

NAME: Coulson Building Group

SECTOR: Construction

PROJECT TYPE: Mobile

CONTACT: Sid Cullum

POSITION: IT Manager

Having been a Onecom customer for several years, Coulson made the decision to move their mobile estate to their network directly because of better commercials at the time.

Coulson made the decision to return to Onecom as they wanted a supplier they could trust. They are now experiencing better levels of care and management.

The customer challenge and objectives

After leaving Onecom, Coulson experienced problems with their network and were not receiving the levels of service they were used to. With no named support, they didn’t know who dealt with their queries and had delays with getting handsets back and issues were going unresolved.
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How did Onecom resolve the issue?

After meeting with the key contact at Coulson, Onecom took over the mobile estate. A full workup on the coverage in key areas showed how it had improved in the time Coulson had been without Onecom, and their business was migrated back onto Vodafone.

What was the end result?

Coulson made the decision to return to Onecom as they wanted a supplier they could trust. They are now experiencing better levels of care and management.
Their team can now take a step back from having to manage their mobiles and leave it in the hands of their trusted and dedicated account manager.

 

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