Staff at leading telecoms provider Onecom have completed thousands of hours of training in total communications expertise and customer excellence through the Vodafone Partner Programme.
Onecom is among the first companies in the UK to complete the rigorous requirements of Vodafone’s new process, which focuses on expertise in total communications with customer excellence at its core.
A total of 425 staff members at Onecom’s Hampshire headquarters and at its offices around the UK completed a combined 1,882 hours of training to meet Vodafone’s requirements for submission to the programme.
The revised process is designed to take into account the changing face of business communications, focusing on voice, data and cloud.
As part of the new Vodafone Partner Programme, companies are expected to demonstrate outstanding levels of capability and customer experience and their staff are subject to regular checks and audits, training and certification.
Darren Ridge, Onecom CEO, said: “Hundreds of Onecom’s staff have demonstrated their outstanding levels of expertise and dedication to the customer experience in completing the training required for us to make our application.
“Vodafone’s focus on excellence and customer experience perfectly reflects the ethos at Onecom, where we are focused on being trailblazers in total communications solutions with the customer at the heart of everything we do.”
Onecom currently holds the title of Vodafone Total Communications Partner, which is the highest accolade Vodafone can give. The company offers market-leading unified mobile, fixed line, data and IT services and manages well over 300,000 Vodafone connections.
Alongside its headquarters in Whiteley, Hampshire, Onecom has centres in London, Cambridge, Shoeburyness, Cardiff, Southampton, Plymouth, Leeds, Telford, Norwich and Brighton.