Onecom Wins Best Enterprise Contact Centre Award at Comms National Awards 2024
Onecom, the award-winning provider of cloud communication, collaboration, and contact centre solutions, is thrilled to announce that it has won the prestigious Best Enterprise Contact Centre Award at this year's Comms National Awards. The accolade recognises Onecom’s successful deployment of a fully integrated, AI-enabled Contact Centre as a Service (CCaaS) solution working in partnership with global leader Five9 for its customer Tusker, a leader in vehicle leasing and salary sacrifice schemes and part of Lloyds Banking Group.
Martin Flick, CEO of Onecom Group, commented, “We are incredibly proud to receive this award in recognition of our work with Tusker and Five9. This win is a testament to the hard work of our talented teams and our ongoing mission to deliver transformational cloud contact centre solutions that exceed expectations. The recognition by the Comms National Awards is a reflection of our commitment to innovation and excellence in customer experience.”
The deployment at Tusker, leveraging AI-driven post-call transcription, is set to deliver savings of approximately £500,000 a year. This innovation not only streamlines customer interactions but also enhances operational efficiency, providing Tusker with a competitive edge in its market.
You can read the case study here to learn more about how we collaborated with Tusker on their contact centre transformation.