Onecom, the UK's largest independent business telecommunications and cloud provider, proudly announces a new resale relationship with Zoom, a global leader in cloud-based video conferencing and business collaboration solutions.
This collaboration significantly enhances Onecom's portfolio, enabling its customers to benefit from the latest innovations in cloud communications and contact centre solutions. By working with Zoom, Onecom reaffirms its commitment to delivering simply brilliant customer experiences that drive business success.
Zoom is an AI-first, open collaboration platform designed for modern work. It streamlines communications and helps improve productivity, increase employee engagement, and optimise in-person time. Zoom Workplace, powered by Zoom AI Companion, includes collaboration solutions like meetings, team chat, phone, scheduler, whiteboard, and more. Together with Zoom Workplace, Zoom's Business Services products for sales, marketing, and customer care teams, including Zoom Contact Center, help strengthen customer relationships throughout the customer lifecycle.
Through this collaboration, Onecom will introduce a comprehensive range of cutting-edge Zoom solutions to its portfolio, including Zoom Phone, Zoom Contact Center, Zoom Meetings, Zoom Team Chat, Zoom Whiteboard, and Zoom Virtual Agent. These innovative solutions will empower businesses to elevate their customer experience, boost collaboration, increase team productivity, and optimise operations.
Integrating Zoom's solutions allows Onecom to harness the power of its innovative UCaaS and CCaaS platform, built on a foundation of digital collaboration expertise. As a four-time Gartner Recognised Leader for UCaaS, Zoom has consistently demonstrated its commitment to delivering exceptional customer experiences. By combining Zoom's AI-powered features and extensive suite of solutions, including video conferencing, chat, and phone services, businesses can elevate customer engagement while driving loyalty and business success.
Andrew Jane, Chief Technology Officer of Onecom Group, states, "As we continue to evolve and grow, our commitment to delivering best-in-class solutions remains steadfast. Teamring up with Zoom elevates this commitment, providing our customers the tools they need to succeed."
Jane adds, "This relationship transcends technology; it's about fostering a more collaborative, agile, and customer-centric way of working. We are setting a new standard for customer experience and business success. I'm excited to see how our collaboration with Zoom will enable businesses to achieve new levels of operational excellence."
Joe McStravick, Head of EMEA Channel at Zoom, comments, "We're thrilled to be working with Onecom, the UK's award-winning business telephony and cloud communications provider. Onecom's extensive experience and deep understanding of the industry make them an ideal reseller for Zoom. This collaboration allows us to bring our innovative solutions to a wider audience, transforming business communications and driving success through cutting-edge technology. Together, we are set to redefine the standards for customer experience and operational excellence.”
About Onecom
Onecom is the UK's leading business telephony and cloud communications provider, operating from regional offices across the UK. The company currently manages nearly 100,000 business organisations, delivering IT services, communications and unified solutions across fixed line voice, connectivity, and managed cloud to some of the UK's most dynamic companies. Its customers include Farrow & Ball, Thwaites, Celtic Manor, Laithwaite's Wine, Yorkshire Building Society and 118 UK Ltd.
In 2019, Onecom secured a funding package from mid-market private equity firm LDC and funds managed by Ares Management Corporation to help support organic and acquisitive growth.
Recent awards include the Five9 EMEA Partner of the Year, for the second consecutive year in addition to being recognised as Vodafone Strategic Partner of the Year for the last thirteen years.
Onecom has its headquarters in Whiteley, Hampshire, and offices in Brighton, Bristol, Shoeburyness, Stonehouse, Leeds, Gateshead, Glasgow, Telford, Belfast, Cardiff, Exeter and Swindon.