Onecom, the UK's leading managed communications service provider, are thrilled to share some exciting news from the recent Five9 CX Summit in Barcelona! At the event, finalists for the prestigious New Era of CX Awards were announced, and we are proud to celebrate that two of our valued customers, Tusker and Doctor Care Anywhere, have been named finalists in three major categories.
This recognition is a testament to the incredible work our customers are doing to elevate customer experience. It’s a shared achievement that underscores our collective commitment to delivering innovative, meaningful, and impactful experiences. The award was looking to companies and individuals that are aligning CX strategies to achieve business goals and embracing technology to deliver exceptional experiences.
This recognition is a testament to the incredible work our customers are doing to elevate customer experience. It’s a shared achievement that underscores our collective commitment to delivering innovative, meaningful, and impactful experiences. The award was looking to companies and individuals that are aligning CX strategies to achieve business goals and embracing technology to deliver exceptional experiences.
What are the New Era of CX Awards?
The Five9 New Era of CX Awards celebrate organisations and leaders who are transforming customer experience (CX) through innovation, dedication, and the use of advanced technologies like AI. These awards honour achievements in various categories, such as building trust, pioneering self-service solutions, and leveraging Five9’s Intelligent CX Platform to create seamless, personalised customer journeys. By recognising these efforts, the awards aim to inspire and showcase how businesses can redefine customer engagement while driving satisfaction, loyalty, and measurable results.
Looking further into the nominations
Tusker’s Achievements:
Tusker, the leading UK salary sacrifice provider modernised its contact centre with a Five9 CCaaS solution, by enabling self-service and automating call summaries this reduced average handle times by 13%. Tusker has been nominated for two distinguished awards:
- Most Trusted Expert: This award honours exceptional leaders and teams who have collaborated with Five9 to redefine employee experience excellence. By applying their CX expertise, these individuals have implemented strategies that enhance performance, improve outcomes, and empower their workforce.
They utilise advanced tools such as digital interaction recording, analytics, quality and performance management, and gamification to enable flexible, scalable, and productive work environments anytime, anywhere.
- Best CX Platform Innovator: The award recognises organisations and leaders who demonstrate exceptional leadership and innovation by leveraging the Five9 Intelligent CX Platform and its ecosystem of partners.
They honour those who utilise the platform’s flexibility, intelligence, and scalability to transform customer and employee experiences. The focus is on showcasing how these organisations have successfully adapted to evolving customer expectations and market demands while capitalising on new opportunities to maintain a competitive edge in customer experience. Tusker is leading the way in transforming how customer service is delivered.
You can read more about Tusker’s contact centre transformation in our case study.
Doctor Care Anywhere’s Achievement:
Doctor Care Anywhere is at the forefront of transforming the digital Healthcare landscape by shifting from traditional contact centre models to dynamic, patient-first approaches. Powered by Five9’s Intelligent CCaaS platform, DCA is integrating intelligent Interactive Voice Response (IVR) systems and multi-channel communication tools. With approximately 2,500 consultations handled daily, DCA continues to scale its operations while delivering personalised care at a high standard. Doctor Care Anywhere has been named a finalist for:
CX Leader of the Year: This award recognises an organisation or leader who exemplifies the integration of CX innovation with a commitment to social good through the Five9 Intelligent CX Platform. By combining AI-driven solutions with a human-centric approach, they’ve overcome data and regulatory challenges, optimised system integrations, and enhanced both customer and employee experiences. Their efforts not only drive business growth but also create meaningful, positive impacts within their communities and beyond. Doctor Care Anywhere’s innovative approach to healthcare and customer engagement has made them a standout in the field.
You can read more about Doctor Care Anywhere’s contact centre transformation in our case study.
Preparing for a New Era of CX Awards
We would like to extend our heartfelt congratulations to Tusker, Doctor Care Anywhere, and all the other amazing nominees. These companies are at the forefront of redefining what it means to deliver exceptional customer experience, and we’re proud to support them in their journeys.
Together, we are raising the bar for customer experience, trust, and innovation across our industry.
Stay tuned for the winners to be announced on 23rd January 2025!
Learn more about Five9’s New Era of CX Awards and their commitment to celebrating excellence in customer experience here.