Merger FAQs

FAQs

Eventually. All current Evolve and The Word telephone numbers will continue to function for the foreseeable future. The consolidation of all services will result in numbers changing, which will be notified.
Please speak to your Account Manager.
Yes. Evolve’s ‘Evolution’ and ‘Evolution Lite’ resource management application will become ‘CommsManager’ and ‘CommsManager Lite’.
No. You will continue to renew your products and services as you’ve done previously.
Yes. The purchasing, service delivery and finance systems will share the same, single platform from the 01 September 2017. All existing Evolve accounts will become Onecom accounts.
Onecom will continue to serve and support you in ways that best suits your needs. You will continue to purchase products and services from your existing account management team, to be provisioned by Onecom Limited. Any changes to process will be notified immediately.
No, all contracts signed prior to 31 August 2017 will continue to be valid with no changes to the terms and conditions.
No. Evolve customers will continue to purchase products and services, to be provisioned by Onecom, through existing channels.
Yes. All current Evolve email accounts, including @evolve.co.uk, @evolvetele.co.uk, @theword.co.uk will change to @onecom.co.uk To ensure communication remains uninterrupted, all current Evolve email addresses will continue to function, however, you should use new Onecom email addresses as soon as is possible.
During August, payments to customers will continue to be made by Evolve. Payments due between 26-31 August 2017 will be held (whilst systems are aligned) and made by Onecom in September.
No. Onecom will send a further communication to advise when we are migrating direct debit collections from Evolve to Onecom.
Yes, you will need to update bank details for payments. Any payment due on or after 01 September 2017 must be made to Onecom Limited and to the Onecom bank account.
From 01 September 2017 all transactions will be generated and administered by Onecom Limited.
From 01 August 2017 new branding will be applied to all Evolve premises. This will include how calls are answered, the Evolve website, customer-facing documentation, signage, individual email addresses, email signatures and business cards.
All business entities relating to Evolve Limited, including The Word, will be integrated and operate as Onecom Limited from 01 September 2017. Back-office functions have already been aligned to ensure complete readiness for integration.
Evolve customers will have access to a broader portfolio of world-leading products, enhanced customer service and highly competitive commercials.
Evolve is a solid, progressive company that shares Onecom’s commitment to delivering innovative solutions and superb customer service. The opportunity to acquire Evolve makes solid business sense, consolidating two market-leading operations in an economic climate that remains challenging