Video Doctor Care Anywhere
Join us for an insightful interview with Collin Campbell, Head of Enterprise New Business at Onecom, Greg Rixon, Head of Patient Experience at Doctor Care Anywhere, and William Irvine, Head of Channel at Five9. The discussion covers the integration of technology in patient care, the impact of the pandemic, and the evolving role of AI and cloud-based solutions. Learn about the significant milestones and successes of this collaboration and gain expert advice on enhancing call centres and patient experience in healthcare organisations.
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The COVID-19 pandemic had a profound impact on the operations and trajectory of the healthcare industry, particularly for telehealth services like those provided by Doctor Care Anywhere (DCA). Due to social-distancing measures and lockdowns, there was a significant surge in the demand for telehealth services. DCA was at the forefront of this shift, experiencing a rapid expansion in its customer base and the volume of interactions it managed. This sudden increase was partly due to DCA partnering with major insurers and becoming their primary provider of GP telehealth services, which significantly broadened the scope and scale of its operations.
Read MoreOnecom worked with File Dynamics to deliver an intelligent contact centre as a service solution. Utilising the latest technology from Five9 and Onecom's own Connect4Teams, all incoming and outgoing calls can now be made seamlessly through the Microsoft Teams platform, elevating the customer experience to new heights. Read the full case study to see the impact for yourself!
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