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Customer Case Study: Jaywing

Emily Weekes Case Studies, Onecom

When digital media agency Jaywing were looking to consolidate their contracts, Onecom provided a solution that could give the variability required.

THE CHALLENGE

Jaywing’s incumbent supplier was letting them down, with poor customer service, high costs and a lack of flexibility in their offer. They also had the issue of separate contracts which did not have co-terminus end dates. This made it difficult to effectively manage their mobile provision.

THE SOLUTION

Initially Jaywing worked with a cost consultancy business who introduced them to Onecom, and they were immediately impressed with the team and the proposition presented to them. At the end of the initial contract term there was no hesitation in extending the agreement directly with Onecom with no need to go out to the market again.

THE RESULT

After a very smooth transition from the old supplier, Jaywing has now enjoyed a number of years of consistently good customer service, with queries resolved quickly and efficiently. The level of flexibility in their plan allows them to manage their individual users requirements in the best way, with the confidence of having a strong network behind them.


Telecoms are a core part of every business. Talk to Onecom on 03300 24 00 00 or visit onecom.co.uk.

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