Introduction
Connect4Teams Direct Routing adds external calling capabilities to Microsoft Teams, delivering a scalable, cost effective, and feature rich alternative to basic Microsoft calling plans. Through Onecom’s Cloud Managed Service Platform, Connect4Teams Direct Routing offers flexibility of choice, providing both internal and external communication and collaboration capabilities from any location, on any device. With advanced call stats, inbound IVRs, and optional voice recording, Direct Routing has the potential to transform your communications while keeping the features you need.
Who is Connect4Teams Direct Routing suitable for?
- Organisations of any size looking to add Contact Centre capabilities into a Microsoft Teams environment, maintaining existing numbers and routing.
- Businesses under 300 users in need of a cost-effective, feature-rich alternative to Microsoft calling plans.
- Enterprises 300 users and above who require a scalable, agile, collaborative, and compliant solution.
- Anyone looking to improve internal productivity and customer service through meaningful digital transformation, reflected in Net Promotor and voice of the customer scores.
- Those looking to access world-class cloud telephony, without the need for a full-scale digital transformation – unless you want to of course.
Features & Functionality
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Advanced capabilities through a single application
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Optimised Billing
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Agile Working
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Optional Voice Recording
Connect4Teams Direct Routing offers a simplified setup process, but with advanced features. Employees can dial or take external and internal calls, chat, send files, and collaborate without leaving the Teams environment, whether it’s for 50 users or 5,000+.
Onecom’s Direct Routing offers a scalable, cost-effective solution, includes SIP Trunk and Call Manager features as standard with the additional advantage of allowing you to maximise any existing M365 license costs.
Give your workforce the tools to remain flexible and collaborative regardless of location or device. Creates the opportunity to improve responsiveness of agents quickly and without large upfront costs or long implementation periods, within a simple and intuitive interface primed to help deliver simply brilliant customer experience.
Voice Recording for Connect4Teams offers seamless, secure, and compliant recordings via a native app within Microsoft Teams. Whether you require basic voice recording for training purposes, need to meet industry-specific regulations such as MIFID II, or require speech analytics and transcription, it’s a simple bolt-on service which adds immediate value.
-
Advanced capabilities through a single application
Connect4Teams Direct Routing offers a simplified setup process, but with advanced features. Employees can dial or take external and internal calls, chat, send files, and collaborate without leaving the Teams environment, whether it’s for 50 users or 5,000+.
-
Optimised Billing
Onecom’s Direct Routing offers a scalable, cost-effective solution, includes SIP Trunk and Call Manager features as standard with the additional advantage of allowing you to maximise any existing M365 license costs.
-
Agile Working
Give your workforce the tools to remain flexible and collaborative regardless of location or device. Creates the opportunity to improve responsiveness of agents quickly and without large upfront costs or long implementation periods, within a simple and intuitive interface primed to help deliver simply brilliant customer experience.
-
Optional Voice Recording
Voice Recording for Connect4Teams offers seamless, secure, and compliant recordings via a native app within Microsoft Teams. Whether you require basic voice recording for training purposes, need to meet industry-specific regulations such as MIFID II, or require speech analytics and transcription, it’s a simple bolt-on service which adds immediate value.
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Recording |
Recording & Analytics |
Recording for Compliance |
Recording for Compliance & Analytics |
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Recording |
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Retention Time Settings |
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Individual Recording Settings |
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Visibility & Replay Settings |
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3 Access & Rights Roles |
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Individual Access & Rights Settings |
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Basic Reports |
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Extended Report Functionality |
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Full Report Functionality |
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Cognitive Services |
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Learn more about Connect4Teams
Onecom’s proposition is one of simplicity; removing complexity and duplication whilst helping businesses reduce cost and deliver simply brilliant customer experiences worldwide. To discover more about Connect4Teams, click the button and one of our Microsoft experts will get in touch to discuss Connect4Teams, and the options available.