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Contact Centre as a Service

CCaaS solutions designed for organisations who want to innovate.

  • Omnichannel customer experiences
  • Cloud-based contact centre services
  • Cost-effective digital transformation
  • Performance reporting & analytics
Enquire today
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Improve Productivity

Get more out of your teams and your tech.

Business on Your Terms

Add and scale services as you need them.

Control Costs

No upfront costs. Only pay for what you use.

A Secure Solution

Protect your data and your business.

Run Your Contact Centre From Anywhere, Any Time

Contact Centre-as-a-Service (CCaaS) lets your teams create frictionless customer relationships whether in-office, hybrid, or remote. Powerful AI and easy-to-use reporting tools transform operational models to deliver next-gen experiences to your customers.

Take your contact centre capabilities to the cloud and beyond with Onecom.

Cloud Contact Centre-as-a-Service

Today’s contact centres need a host of capabilities, software, and systems to keep up with customer demand. Our cloud-based contact centre-as-a-service solution makes it easy to get what you need, integrate it into your business, and manage it long term.

Call Monitoring & Recording

Monitor, capture, and analyse calls to gain insight into customer satisfaction and staff training opportunities. Analyse your call data anywhere, at any time thanks to simple and secure cloud storage.

Workforce Management

Get the best out of your people. Workforce management ensures maximum call handling during busy times and allows you to redeploy contact centre staff to other activities during quieter periods.

Reporting & Analysis

Gain the insights you need to boost your performance with automatic reporting and analytics. If you’re seeing a big increase in missed calls, for example, you might need to evaluate whether you have enough agents during peak hours to keep up.

Cloud-Based Hosting

Take your contact centre servers off-premises to improve security, scalability, and remove repair costs. We help you migrate from legacy systems painlessly without disrupting service.

Why Onecom?

Great customer experiences begin with an integrated, omnichannel contact centre that lets you interact in new ways. We bring our experience in cloud contact centre management to you, providing strategic consultation and support to help you keep in touch with your customers.

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We Help You Solve Problems

Solving customer issues faster builds loyalty. Increase your bottom line to drive more sales and revenue through dedicated a digital customer contact strategy.

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We Keep You Focused on What Matters

Focus on your customers and let us worry about the tech. We bring you the contact centre innovations that will have the biggest impact on your success.

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Simple, Manageable Support

Manage your customer service across all touchpoints, including voice, messaging, chat, social, email, and self-service from a single, cloud-based platform.

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Customised for Your Organisation

Thanks to our OneCloud platform, we offer a scalable service. Simply scale up or down when needed, from capacity to levels of automation.

Ready to Innovate? Speak to Onecom

Moving your contact centre to a public cloud with CCaaS changes everything. You can deploy and scale faster, be more flexible, increase your security, and more.

Book in a call with our team today and take your first step to better customer experiences.