Solutions Retentions Sales Executive

  • £20,000 basic + bonus
  • Whiteley, Hampshire
  • Full-time
  • Mon – Fri, 8:45am – 5:30pm

The role

Are you looking for an exciting opportunity to work in a great environment with excellent training and development prospects? Why not join Onecom, the UK’s leading Telecommunications Company.

What’s on offer?

A competitive salary, as well as a generous benefits package, of which includes:

  • 20 days holiday increasing to 25 days, plus bank holidays
  • Day off for your birthday
  • Free fruit in the office
  • Up to 12 paid hours a year ‘My Time’
  • Performance related bonus paid monthly
  • Vodafone Employee Advantage discount
  • Subsidised Fitbit
  • Discount on Samsung products (up to 60%)
  • Discounted gym membership
  • Trade price stock for staff members for all the latest gadgets
  • Annual events including the Christmas Party
  • Quarterly employee reward programme
  • Length of service awards
  • Employee of the year and Employee’s employee of the year
  • Personal and professional development of staff members
  • Enhanced Maternity/ Paternity pay (based on length of service)
  • Pension scheme
  • Cycle to work scheme
  • Eye-care vouchers

The Role

The Retentions Sales Executive is responsible for prospecting, qualifying and converting opportunities for existing Onecom customers to reduce the number of disconnections and taking inbound calls and transfers from other departments.

This is an ideal position for someone looking to further their career within a vibrant office environment in the heart of the Solent Business Park and just moments’ walk from the new Whiteley shopping centre.

Main responsibilities:

  • Retaining Onecom’s existing customer base to avoid them defecting to the Company’s competition
  • Providing a personalised and unique service to each customer, offering advice where appropriate
  • Pro-active process management, ensuring that customers never have to chase for a response to their query
  • Creating and identifying opportunities for new and existing customers
  • Building and managing successful customer relationships
  • Listening to customer requirements and presenting recommendations appropriately to make a sale
  • Negotiating on price, costs, delivery and specifications with customers and managers
  • Delivery of KPI and targets to include volume and profit
  • Cleansing of data on the company’s database
  • Carrying out effective account management of existing business and scope out opportunities for further business
  • Working in a target driven, fast paced environment
  • Complying to Ofcom standards by following a scripted sales pitch and proven sales process
  • Patience and attention to customer satisfaction

The successful candidate


The successful candidate will possess the following key skills:

  • Strong sales ability
  • Accuracy and attention to detail
  • Excellent communication skills
  • Adaptability and initiative
  • Must be aware of market trends that will have an impact on Onecom and our offerings to customers
  • Excellent telephone manner and interpersonal skills
  • Adaptability and initiative
  • Ability to work to deadlines and prioritise workload
  • Strong systems skills (ability to use Microsoft packages is a must)
  • Commitment to further professional and personal development
  • Ability to work as part of a team and contribute to the overall success of both the Sales teamand organisational objectives
  • Personable and confident
  • Ability to work to strict deadlines and prioritise own workload

About Onecom

Onecom is the UK's Largest Independent Business Telecommunications provider, offering Fixed-Line, Mobile, IT & Broadband solutions to over 300,000 connections.

It is one of the UK's fastest growing technology companies and has been awarded Vodafone Platinum Partner of 2011-2014 and the Total Communications Partner for 2015-2018.

Successful applicants should note that their employment will be subject to a basic disclosure check and satisfactory references.

Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within four weeks of applying, please assume you have been unsuccessful on this occasion.

What’s on offer?


Learn more, earn more with a programme of training and development designed to help you progress.


Pay it back with chances to raise money for good causes, whilst having fun into the bargain.


Enjoy extra time off, discounted tech’, up to 60% of Samsung products and the biggest Christmas party in the world!


Get fit for less with impressive discounts on loads of ways to look your best, feel great and live well.

(Note: your current work permit may not be valid for this post)
    Drop files here browse files ...
    Allowed file types: .pdf, .doc, .docx, .txt, .rtf
    I understand that I am submitting my details to receive specific customer service from Onecom.  Your information is being collected under our Legitimate Interests, and your rights as a Data Subject in relation to this can be found in our Privacy Policy section on this website.  You also have the Right to Object to any processing.
    "Legitimate Interests" means the interests of our company in conducting and managing our business [to enable us to give you the best service/products and the best and most secure experience].
    Your data and your rights are important.  We will not use your information that you provide for any other purpose than handling your request.  You can see how your information may be shared by viewing our Privacy Policy
    Are you sure you want to delete this file?