Business Analyst

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  • £35,000 - £40,000
  • Whiteley, Hampshire
  • Full-time
  • Monday - Friday, 8:30am - 5:30pm

The role

Are you an experienced Business Analyst with a passion for technology? Why not join Onecom’s growing Business Change team; a great opportunity to work for an award-winning employer with excellent learning and development opportunities.

The Role:

The Business Analyst works closely with the Business Change Team, Product Owners, Operations Department and our in-house Development Team to support the enhancement and implementation of new internal or customer software solutions.

The Business Analyst plays a key role in supporting the investigation and analysis of required business activities and processes and looking to make them intuitive, efficient and scalable. They will be responsible for providing a range of product implementations to the business, including documenting functional requirement specifications to define system functions and work flows.

Main responsibilities:

  • Work in conjunction with the Operations department and defined Business Users to analyse requirements; construct workflow charts and diagrams
  • Create requirement specification documents - both functional and technical for the use of the Development and Testing teams
  • Documenting solutions in the form of impact analysis, story cards and user cases/stories.
  • Provide detailed work packages to the Development Team for completion and delivery
  • Define project requirements by identifying project milestones, phases, elements and forming a project team
  • Monitor project progress by tracking activity, resolving problems, publishing progress reports and provide recommending actions
  • Support system protocols by writing and updating procedures, where required
  • Provide references for users by writing and maintaining user documentation
  • Support training and demonstrations to both staff and customers of systems implemented, where required
  • Support with testing of releases, where required
  • Work with the company’s Marketing team to construct the look and feel of defined requirements
  • Act as a source of expertise to all stages of software development life-cycle

The successful candidate

The successful candidate will possess the following key skills:

  • Previous experience as a Business Analyst working in an agile software development

environment

  • Experience with Salesforce (required)
  • Strong systems skills (ability to use the Microsoft packages is a must and skills or knowledge in SQL and Visio would be beneficial)
  • Ability to work effectively with Software Development team
  • Experience of producing requirement documentation for the use of Development and testing environments
  • Outstanding attention to detail and accuracy
  • Excellent communication skills, both written and verbal
  • Excellent analytical skills and the ability to problem solve
  • Ability to handle multiple assignments, tasks and responsibilities
  • Adaptability and initiative
  • Ability to work as part of a team and contribute to the overall success of both the Operations department and the organisation
  • Logical thinker with an objective approach to work projects
  • Project management experience is desirable, but not essential
  • Experience with Team Foundation Server (TFS) is desirable, but not essential

What’s on offer?

A competitive salary, as well as a generous benefits package, of which includes:

  • 20 days holiday increasing to 25 days, plus bank holidays + day off for birthday
  • Up to 12 paid hours a year ‘My Time’
  • Discount for all staff on tech and all the latest gadgets
  • Discounted Gym membership and subsidised Fitbit
  • Annual events including the Christmas Party
  • Quarterly employee reward programme and employee of the year awards
  • Enhanced Maternity pay (based on length of service)
  • Cycle to work scheme & eye-care vouchers

About Onecom

Onecom is the UK's Leading and Largest Independent Business Telecoms provider, offering Fixed-Line, Mobile, IT & Broadband solutions to businesses nationwide. It is one of the UK's fastest growing technology companies and invests heavily in employee development.


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