Billing Assistant 12 months FTC

  • £18k per annum pro-rated
  • Leeds
  • Full-time
  • 9:00am - 5:00pm Monday to Friday

The role

Are you looking for an exciting opportunity to work in a great environment with excellent training and development prospects? Why not join Onecom, the UK’s leading Telecommunications Company.


What’s on offer?


A competitive salary as well as a generous benefits package, of which includes:


  • 20 days holiday increasing to 25 days, plus bank holidays
  • Day off for your birthday
  • Free fruit in the office
  • Up to 12 paid hours a year ‘My Time’
  • Vodafone Employee Advantage discount
  • Subsidised Fitbit
  • Discount on Samsung products (up to 60%)
  • Discounted gym membership
  • Trade price stock for staff members for all the latest gadgets
  • Annual events including the Christmas Party
  • Quarterly employee reward programme
  • Length of service awards
  • Employee of the year and Employee’s employee of the year
  • Personal and professional development of staff members
  • Enhanced Maternity pay (based on length of service)
  • Pension scheme
  • Cycle to work scheme
  • Eye-care vouchers


The Role:

The Billing Assistant is responsible for the creation and ongoing administration of customer accounts on the company billing platform, along with supporting the billing team to generate accurate and timely customer invoices and Data input of relevant service charges and tariffs to customer accounts in a timely and accurate manner.


This is an ideal position for someone with existing experience in an administrative position, looking to further their career within a vibrant office environment.


Key responsibilities:

  • Creation of customer accounts for entry onto the billing platform;
  • Updating of customer accounts with billing changes;
  • Support for creation and checking of customer invoices during the billing process;
  • Contacting customers and resolving their billing queries;
  • Liaising with internal teams to resolve billing queries;
  • Problem solving with billing queries, where required; and
  • Administration support for the Billing team.



The successful candidate

  • Delivery of excellent customer service;
  • Strong IT skills and use of programs including Excel, Word and CRM systems;
  • Experience in data input and analysis;
  • Outstanding attention to detail and accuracy;
  • Adaptability and initiative;
  • A positive "can-do" attitude;
  • Logical and structured approach to work;
  • Ability to work to deadlines and prioritise workload;
  • A self-motivated and pro-active approach to all areas of the work;
  • Commitment to further professional and personal development;
  • Ability to work as part of a team and contribute to the overall success of both the fixed line billing team and the organisation; and
  • Communicates in an open, candid, complete and consistent manner.


About Onecom

Onecom is the UK's Largest Independent Business Telecommunications provider, offering Fixed-Line, Mobile, IT & Broadband solutions to over 300,000 connections.


It is one of the UK's fastest growing technology companies and has been awarded Vodafone Platinum Partner of 2011, 2012, 2013 & 2014 and the Total Communications Partner for 2015, 2016 & 2017.


Successful applicants should note that their employment will be subject to a basic disclosure check and satisfactory references.


Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within four weeks of applying, please assume you have been unsuccessful on this occasion.

What’s on offer?


Learn more, earn more with a programme of training and development designed to help you progress.


Pay it back with chances to raise money for good causes, whilst having fun into the bargain.


Enjoy extra time off, discounted tech’, up to 60% of Samsung products and the biggest Christmas party in the world!


Get fit for less with impressive discounts on loads of ways to look your best, feel great and live well.

(Note: your current work permit may not be valid for this post)
Drop files here browse files ...
    I understand that I am submitting my details to receive specific customer service from Onecom.  Your information is being collected under our Legitimate Interests, and your rights as a Data Subject in relation to this can be found in our Privacy Policy section on this website.  You also have the Right to Object to any processing.
    "Legitimate Interests" means the interests of our company in conducting and managing our business [to enable us to give you the best service/products and the best and most secure experience].
    Your data and your rights are important.  We will not use your information that you provide for any other purpose than handling your request.  You can see how your information may be shared by viewing our Privacy Policy
    Are you sure you want to delete this file?