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The mission of Care Connect by Onecom is to revolutionise healthcare operations through cutting-edge cloud innovation and managed technologies, that enable practitioners to focus on what truly matters - patient care.

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Enhanced Patient Experience

Automated call routing, reduced wait times

Enhances User Experience

Streamline phone system operations, improving efficiency and user satisfaction.

Strengthens Care Continuity

With intelligent call redirection, guaranteeing patients connect promptly with the right care provider.

Introducing Care Connect


Care Connect sets itself apart through a fusion of unparalleled reliability, intuitive design, and seamless integration with existing healthcare systems. Unlike other services, Care Connect is crafted on a foundation of insight from the healthcare sector, tailored to meet the dynamic needs of modern practices. Offering a robust, cloud-based telephony solution, Care Connect ensures healthcare providers can deliver exceptional patient care while navigating the demands of digital transformation with ease.

Our commitment to innovation, coupled with real-time analytics and comprehensive support, positions Care Connect as the premier choice for practices looking to embrace the new NHS England compliance standards today.

Why is it necessary?


In general practice, telephony is crucial for delivering patient care and ensuring operational efficiency. However, telephony systems often fall behind the rapid pace of digital innovation, a challenge that became evident during the COVID-19 pandemic with the rise in remote communication needs.

The transition to a fully digital network by 2025, led by BT's move from the analogue PSTN to digital, presents a significant opportunity for general practices to upgrade their telephony through Internet Protocol (IP) technology.

Onecom's Care Connect is at the forefront of this shift, offering an IP-based, cloud-hosted telephony solution that integrates with clinical systems and transcends traditional limitations, ensuring efficiency, reliability, and security.

Care Connect equips practices to meet today's challenges and align to a digital future, staying at the forefront of patient care and operational excellence.

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"An average-sized practice of 10,000 patients often receives more than 100 calls in the first hour every Monday” – NHS England​

 

 

Benefits of Care Connect

 

For Patients

• Enhances patient experience with automated call routing, reduced wait times, and satisfaction.

• Strengthens care continuity with intelligent call redirection, guaranteeing patients connect promptly with the right care provider for seamless and efficient healthcare services.

• Share pertinent information with patients via in-queue SMS to reduce call volumes and ensure quicker patient query resolution.

• Promotes patient-centric care through tailored communication channels based on individual needs.

For Practices

• Enhances user experience by streamlining phone system operations, improving efficiency and user satisfaction.

• Elevates operational flexibility, enabling efficient remote and hub working models.

• Effectively manages high call volumes, supporting an increase in telephone consultations.

For the NHS

• Facilitates the integration of primary and social care, streamlining patient management.

• Generates considerable cost savings and enhances the analysis of patient interaction data.

• Promotes the advancement of GP telephony and IT services, positioning practices at the forefront of technological innovation.

 

"One of the main reasons for missed appointments is financial difficulties, with patients unable to get to their appointments or
 being unable to take time off work" –​ British Journal of General Practice

 

Key Functionalities

  • Click to Dial

  • Personalised SMS Updates

  • Callback Fuctionality

  • Clinical System Integration & Patient ID Screen Pop

  • Needs Requirement Routing

  • In-App Control

  • Reporting & Call Classification

Allows healthcare staff to initiate calls directly from their computer, eliminating manual dialling to enhance productivity.

Offers practices an automated method to share pertinent information with patients as they wait in queue. This proactive approach can eliminate the necessity for direct interaction with a receptionist, reducing call volumes effectively.

Offers patients the convenience of being called back, reducing wait times and enhancing satisfaction.

The integration of Patient ID (Caller ID) and Screen Pop-Up features enhances patient interactions by instantly displaying caller information as patients contact the practice, facilitating a personalised and informed response.

Incoming calls are intelligently triaged by analysing specific patient and practice needs, ensuring urgent needs are prioritised.

Users can manage calls, access reports, and adjust settings from any location, ensuring that healthcare teams can maintain high service levels, irrespective of their physical presence at the practice.

Detailed analytics and call categorisation for insightful management of patient interactions.

  • Click to Dial

    Allows healthcare staff to initiate calls directly from their computer, eliminating manual dialling to enhance productivity.

  • Personalised SMS Updates

    Offers practices an automated method to share pertinent information with patients as they wait in queue. This proactive approach can eliminate the necessity for direct interaction with a receptionist, reducing call volumes effectively.

  • Callback Fuctionality

    Offers patients the convenience of being called back, reducing wait times and enhancing satisfaction.

  • Clinical System Integration & Patient ID Screen Pop

    The integration of Patient ID (Caller ID) and Screen Pop-Up features enhances patient interactions by instantly displaying caller information as patients contact the practice, facilitating a personalised and informed response.

  • Needs Requirement Routing

    Incoming calls are intelligently triaged by analysing specific patient and practice needs, ensuring urgent needs are prioritised.

  • In-App Control

    Users can manage calls, access reports, and adjust settings from any location, ensuring that healthcare teams can maintain high service levels, irrespective of their physical presence at the practice.

  • Reporting & Call Classification

    Detailed analytics and call categorisation for insightful management of patient interactions.


Crown Commercial Service (CCS)


Onecom has been honored as a Crown Commercial Service (CCS) supplier within the Network Services 3 framework, specifically on lots:

Lot 1a Inter-site Connectivity (WAN) / Data Access Services
Lot 4a   Analogue Telephony
Lot 4b   Digital and Unified Communications
Lot 4c   Contact Centre Solutions

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HM Government G-Cloud Supplier

We can say we are a Crown Commercial Services Framework supplier supplier for Network Services 3 (RM6116) and G-Cloud 13 for connectivity, cloud telephony and unified communications, legacy telecoms systems and intelligent Contact Centre's.

 

 

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EFFICIENCY AT ITS BEST

Does your practice need help switching to digital telephony?

If you are uncertain about switching over to digital telephony, schedule a meeting with our dedicated Care Connect team to discuss your options today. 

Find out how modern digital telephony solutions can benefit your practice and enhance patient care.