This webinar will explore the revolutionary impact of Contact Centre as a Service (CCaaS) analytics enhanced by artificial intelligence (AI). Attendees will gain insight into how AI can sift through the expansive data produced by contact centres, improving customer experiences, optimising operations, and guiding business strategy.
Join this in-depth fireside chat led by the experienced Nerys Corfield from Injection Consulting, featuring Angela Lepelly from Five9 and Colin Campbell from Onecom. This webinar will explore the untapped reservoir of intelligence nestled within everyday contact centre interactions. With a staggering 72% of CX leaders admitting a lack of deep understanding of customer behaviours and attitudes despite data availability, as reported by Gartner, this dialogue is essential for those ready to unlock and harness this valuable insight to not only learn from but also to better serve customers and agents.
Webinar Details:
Title: Intelligent Insights: Transforming Contact Centres with CCaaS Analytics and AI
Date: 29th February 2024
Time: 10:00 am GMT
Register here!
Key Discussion Points:
Stay Ahead of the Game:
Embrace the digital revolution and stay ahead of the game by joining us for this enlightening webinar. Our panel of experts brings a wealth of knowledge and experience, equipping you with actionable insights and strategies to transform your customer excellence practices.
At Onecom, we are committed to empowering businesses with innovative communication solutions. Through this webinar, we aim to inspire and enable you to elevate your customer experience to new heights.
We look forward to welcoming you to this exciting webinar and embarking on a digital-first journey to customer excellence together. Don't miss out on this exclusive opportunity— register now!