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Category Archive

Below you'll find a list of all posts that have been categorized as “workforce management”

Five9 and Verint Expand Partnership: Unlocking Enhanced Agent Efficiency and Customer Insights

Five9 and Verint Expand Partnership: Unlocking Enhanced Agent Efficiency and Customer Insights

Onecom Workforce Management, Workforce Optimisation, Five9

In a rapidly evolving contact centre landscape, the integration of advanced technologies is key to staying ahead. Recently, Five9 and Verint have taken[…]

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Leveraging Customer Interaction Analytics for Enhanced Workforce Management (WFM)

Leveraging Customer Interaction Analytics for Enhanced Workforce Management (WFM)

Onecom Workforce Management, AI, ContactBabel, Customer Interaction Analytics

Effective workforce management is crucial for the success of contact centres. This encompasses optimising agent performance, improving training and[…]

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13 Ways to Boost Your Contact Centre Productivity

13 Ways to Boost Your Contact Centre Productivity

Nick Beardsley Workforce Management, Customer Service, Workforce Optimisation, Contact Centre, Operational Efficiency

Tips for making your SME contact centre agents more efficient and your customers happier All too often, you have only one chance to make a lasting[…]

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