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Category Archive

Below you'll find a list of all posts that have been categorized as “productivity”

The New Rules For Skills-Based Routing

The New Rules For Skills-Based Routing

Colin Campbell productivity, Contact Centre, Operational Efficiency, Digital Transformation

If you’re looking to improve your customer experience, skills-based routing is a must-have in your contact centre − but the concept has changed in recent[…]

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How does Onecom's HR manager make the remote office work well to suit lifestyle and productivity?

How does Onecom's HR manager make the remote office work well to suit lifestyle and productivity?

Onecom productivity, flexible working, Remote Working, Collaboration Tools

The world has become more technologically advanced and the demand for people wanting to work in a flexible way, from anywhere, at any time, is at an[…]

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