<img alt="" src="https://secure.cope0hear.com/215242.png" style="display:none;">

Category Archive

Below you'll find a list of all posts that have been categorized as “omnichannel”

How Five9 & Zendesk Connect Technology, Teams and Customers to Create Seamless Customer Journeys

How Five9 & Zendesk Connect Technology, Teams and Customers to Create Seamless Customer Journeys

Onecom Contact Centre, Customer Experience, CCaaS, Five9, omnichannel, Zendesk

New rules of contact centre customer service

Read More
Omnichannel vs multichannel – which supports a better customer experience?

Omnichannel vs multichannel – which supports a better customer experience?

Onecom Customer Service, Contact Centre, Customer Experience, omnichannel

Today’s customers expect to be able to engage with your company across multiple platforms, whether that be live chat, phone, social media, WhatsApp or[…]

Read More
5 ways to improve your omnichannel customer experience

5 ways to improve your omnichannel customer experience

Onecom Blog, Customer Service, Contact Centre, AI, Customer Experience, omnichannel

Customers today will often engage with your business across several different channels – from your website to social media across both desktop and mobile[…]

Read More