Category Archive

Cloud contact centre solutions are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers[…]

Recently, for the first time ever, the Call & Contact Centre Expo launched virtually, and as always Onecom was on-hand to present the latest in[…]

At a time when customer experience is more important than ever, some organisations are struggling to implement an overarching strategy that is consistent[…]

If you’re looking to improve your customer experience, skills-based routing is a must-have in your contact centre − but the concept has changed in recent[…]

gami¦fi|ca¦tion the application of typical elements of game playing (e.g. point scoring, competition with others, rules of play) to other areas of[…]

Get it right first time with Semafone & Onecom Security vs Service: Do You Have to Choose? When you’re running a contact centre, it can be a challenge to[…]