Category Archive
Below you'll find a list of all posts that have been categorized as “contact centre”
It’s been a rocky time for retail but after the major disruption of the pandemic, the future looks brighter. During that time, buying habits have changed[…]
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As they face the challenges of a post-Covid world, retailers are increasingly under pressure to deliver the best possible experiences for their customers.[…]
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According to a study by Tech Trust, 59% of UK charities still do not have a digital strategy in place. That may not be a surprise, considering the charity[…]
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Housing Associations are under constant pressure to deliver for their tenants and keep costs down, and traditional ways of working and storing information[…]
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Managing a call centre and keeping customers happy can be challenging. However, the good news is that you can make things easier with a Contact Centre as[…]
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The effects of COVID-19 lockdown have created an unprecedented crisis for many customer-facing operations in recent months, who have struggled to maintain[…]
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