Category Archive
Below you'll find a list of all posts that have been categorized as “contact centre”
While many businesses are moving to cloud-based contact centre solutions, most are not yet taking advantage of Artificial Intelligence (AI).
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Employee experience and customer experience have both changed rapidly over the last few years and are more intertwined than ever before.
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Customers today will often engage with your business across several different channels – from your website to social media across both desktop and mobile[…]
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If you have ever called out “Hey Siri” or “Hey Alexa”, then you have used an Intelligent Virtual Agent.
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Business cloud solutions have grown into immensely powerful tools for communicating, often bringing together several tools, including social media, live[…]
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OneSPARKS final episode this year! Episode 6 of series 1 draws to a close for 2021. Experts Oli Caudwell, Strategic Acquisitions Manager at Onecom, and[…]
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