Category Archive
Below you'll find a list of all posts that have been categorized as “ccaas”
As Five9’s proud EMEA Partner of the Year, Onecom congratulates Five9 on being named a Leader in the Gartner® Magic Quadrant™ for Contact Centre as a[…]
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In the dynamic world of contact centres, where customer experience reigns supreme, the vital role of empowered agents becomes a game-changer.[…]
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This webinar will explore the revolutionary impact of Contact Centre as a Service (CCaaS) analytics enhanced by artificial intelligence (AI). Attendees[…]
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New rules of contact centre customer service
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Today customers want to be able to reach companies quickly and have their problems solved right away, on whichever channel they most prefer – whether that[…]
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Managing a call centre and keeping customers happy can be challenging. However, the good news is that you can make things easier with a Contact Centre as[…]
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