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The Onecom Blog

How You Can Reduce Call Handling Times Without Compromising on Service

How You Can Reduce Call Handling Times Without Compromising on Service

Colin Campbell

Get it right first time with Semafone & Onecom Security vs Service: Do You Have to Choose? When you’re running a contact centre, it can be a challenge to[…]

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Customer Service – What It Means To Onecom

Customer Service – What It Means To Onecom

Onecom, UK’s largest independent business telecoms provider

Customer service is at the core of Onecom’s business. It’s what we do.

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How are customer expectations driving us to change our communications strategy?

How are customer expectations driving us to change our communications strategy?

Nick Beardsley ,

Customers’ expectations are changing rapidly, they expect to be able to do business with us in the way they want to. They expect us to be local to them[…]

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Onecom is on the ball at launch of Business League

Onecom is on the ball at launch of Business League

Onecom, UK’s largest independent business telecoms provider ,

Onecom has partnered with the Irish Football Association to encourage local businesses to lace up their football boots and join the inaugural Onecom[…]

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13 Ways to Boost Your Contact Centre Productivity

13 Ways to Boost Your Contact Centre Productivity

Nick Beardsley , , , ,

Tips for making your SME contact centre agents more efficient and your customers happier All too often, you have only one chance to make a lasting[…]

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Onecom awarded top Vodafone accolade for seventh year running

Onecom awarded top Vodafone accolade for seventh year running

Onecom, UK’s largest independent business telecoms provider ,

Onecom has been given one of Vodafone UK’s highest B2B partner accolades for the seventh year running.

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