The Onecom Blog

Starting on 1 October 2024, Ofcom introduced new mobile roaming regulations that will impact mobile service providers and their customers.

Effective workforce management is crucial for the success of contact centres. This encompasses optimising agent performance, improving training and[…]

Customer interaction analytics is a game-changer for contact centres, providing actionable insights from every customer interaction. By harnessing[…]

In today's fast-paced retail landscape, customers are increasingly discerning in their expectations. They seek personalised experiences that speak[…]

The world of wireless technology is constantly evolving, and with the rollout of 5G still in progress, the industry is already looking ahead to the next[…]