The Onecom Blog

Here we go again! It may be a new year, but the start of 2021 feels very 2020-ish – we’re encouraged to work from home wherever possible, and if you have[…]

When it comes to contact centres, the customer experience is paramount. Customer loyalty is key to a business, and communication with human agents at a[…]

The idea of taking your business mobile and running operations from a smartphone was once unthinkable. Now, it’s more popular than ever, with business[…]

We may have been locked down for much of the year but nothing could stop Onecom’s amazing people baking, running, swimming, cycling and getting dressed up[…]

Cloud contact centre solutions are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers[…]

Over the course of this year we’ve turned to technology for communication, work, productivity – pretty much everything! Good tech has been a lifeline in[…]