The Onecom Blog
The effects of COVID-19 lockdown have created an unprecedented crisis for many customer-facing operations in recent months, who have struggled to maintain[…]
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We’re thrilled to have scooped a number of awards over the past 12 months. Thanks to our talented and hardworking people, supporting customers during a[…]
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As the emergence of home-working continues, many organisations have struggled to adjust to the changing requirements of business communications, leaving[…]
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Here we go again! It may be a new year, but the start of 2021 feels very 2020-ish – we’re encouraged to work from home wherever possible, and if you have[…]
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When it comes to contact centres, the customer experience is paramount. Customer loyalty is key to a business, and communication with human agents at a[…]
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The idea of taking your business mobile and running operations from a smartphone was once unthinkable. Now, it’s more popular than ever, with business[…]
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