The Onecom Blog

Managing a call centre and keeping customers happy can be challenging. However, the good news is that you can make things easier with a Contact Centre as[…]

It’s increasingly common for a mobile-first business to provide smartphones, laptops and tablets to their staff – particularly to enable flexible and[…]

The safety and security of information you hold about customers is crucial for them to have trust in your business – and that peace of mind is ever more[…]

Unwanted texts can be annoying, but they can also be a doorway for hackers into your systems. If you or your employees fall for text scams, they could[…]

Businesses are juggling more devices, users and software than ever before, with employees expecting to work from anywhere, on any device. It’s no surprise[…]

Toll Fraud, or telephony fraud, is the illegal and unauthorised use of your phone equipment, lines and services. It costs the UK an estimated £1.2 billion[…]