Five9: Tech Partner of the Year for Required Customer Integrations
Leading Intelligent Cloud Contact Centre provider, Five9, has been awarded the prestigious title of ‘Tech Partner of the Year for Required Customer Integrations’ in the Mid-market and Commercial sectors at this year’s Zendesk partner awards. As a proud partner of both Five9 and Zendesk, this recognition not only underscores the excellence of Five9's offerings, but also highlights the transformative power of integrating these two innovative platforms.
Five9's award from Zendesk, a global leader in customer service software, is more than just a badge of honour. It represents the pinnacle of technological innovation and a steadfast commitment to enhancing customer experiences through seamless integrations. For businesses that prioritise customer satisfaction, this award is a testament to the potential impact of integrating Five9's capabilities with Zendesk's robust service platform.
Enhanced Customer Experiences with Five9 and Zendesk
The collaboration between Five9 and Zendesk brings powerful voice and AI capabilities to the Zendesk platform, enriching the customer experience with seamless integration and enhanced functionalities. With the Five9 Plus Adapter for Zendesk, agents can effortlessly handle inbound, outbound, and blended customer interactions, ensuring personalised and efficient engagement. By seamlessly integrating into the Zendesk desktop, Five9 empowers agents with valuable information and context, leading to improved customer satisfaction.
Revolutionise your contact centre with the combined features of Five9 & Zendesk
At Onecom, we understand that the synergy between Zendesk and Five9 is not just beneficial – it's transformative. Here’s why we believe in the power of this integration:
Enhanced Customer Interactions: Five9's AI-driven cloud contact centre works seamlessly with Zendesk's support and sales CRM, enabling businesses to provide a more personalised and efficient customer experience. This integration means quicker response times and more context-driven interactions.
Streamlined Operations: Combining Five9’s advanced telephony features with Zendesk’s intuitive interface simplifies workflows for support teams. This integration facilitates better communication, quicker resolution of customer queries, and a more organised tracking system for customer interactions.
Data-Driven Insights: The integration provides rich analytics and reporting features, offering deep insights into customer interactions and agent performance. This data is invaluable for businesses looking to continuously improve their customer service strategies.
Scalability and Flexibility: Both Zendesk and Five9 are designed to grow with your business. Whether you’re a small start-up or a large enterprise, this integration scales to meet your evolving needs without compromising on quality or performance.
Powerful Solutions, Stronger Partnerships
As a reseller of both Zendesk and Five9, Onecom is uniquely positioned to help businesses harness the power of this award-winning integration. We offer end-to-end support, from selecting the right configurations to suit your business needs to providing ongoing support and optimisation.
Learn more about the combined power of Five9, Zendesk & Onecom, in our guide to Creating seamless contact centre experiences with Five9 & Zendesk.