As Five9’s proud EMEA Partner of the Year, Onecom congratulates Five9 on being named a Leader in the Gartner® Magic Quadrant™ for Contact Centre as a Service (CCaaS) for the fourth consecutive year. This achievement underscores Five9’s dedication to delivering impactful customer engagement solutions that integrate AI and automation, empowering businesses worldwide to elevate their customer experiences.
What is the Gartner Magic Quadrant?
The Gartner Magic Quadrant is a respected industry benchmark that evaluates technology providers in rapidly evolving sectors. Companies are assessed on their vision and execution, with positions such as Leader, Challenger, Visionary, or Niche Player reflecting their strengths. Five9’s consecutive placement as a Leader underscores their commitment to setting high standards in the contact centre industry.
Spotlight on Five9’s Intelligent CX Platform
The Five9 Intelligent CX Platform is a leading choice for cloud contact centres, enabling businesses to create seamless customer experiences with advanced automation, intelligent analytics, and efficient workforce management tools. By leveraging the Five9 platform, companies can boost productivity and elevate customer engagement at every touchpoint.
At Onecom, we’ve seen how Five9’s solutions empower our clients, such as Doctor Care Anywhere, to deliver standout customer experiences. The platform’s capabilities, from workflow automation and simplified case management to deep analytics, empower our clients to drive meaningful, data-driven improvements in customer engagement.
Why Choose Five9?
For businesses seeking a dynamic, scalable contact centre platform with seamless AI integration, personalised experiences, and cross-channel capabilities, Five9 stands out as a leading choice. Committed to continuous innovation, Five9 is shaping the future of contact centres, empowering businesses to deliver outstanding, data-driven customer experiences.