Did you know that 80% of consumers are more likely to buy from brands that offer personalised experiences? In today’s fast-paced retail landscape, customer expectations are higher than ever. Shoppers don’t just want great products - they want tailored, seamless, and memorable experiences. That’s where AI comes in, transforming how retailers understand and engage with their customers.
On Thursday 20th March 2025, Five9 is hosting an essential webinar: “Elevating Retail CX: AI Driving Personalisation & Loyalty Across the Customer Journey” - a must-attend event for retail professionals looking to stay ahead in a competitive market.
At Onecom, we enable retailers to harness AI-powered CX solutions that enhance personalisation, efficiency and customer loyalty. Through our partnership with Five9, we help businesses transform customer engagement with seamless automation, real-time analytics and omnichannel support. This webinar promises actionable insights that can reshape how you approach customer experience.
How AI is Transforming Retail CX
Retailers who personalise their customer interactions stand out. But true personalisation goes beyond just using a customer’s first name in an email - it’s about understanding their preferences, anticipating their needs, and delivering tailored solutions at every touchpoint. AI is at the heart of making this possible. By analysing real-time data and offering predictive insights, AI enables businesses to deliver experiences that feel genuinely tailored and human. Through automation and smart tools, retailers can enhance engagement while improving efficiency, a win for both businesses and their customers.
AI is already enhancing retail CX in powerful ways. It deepens customer insights by analysing vast amounts of data, helping businesses anticipate needs and personalise interactions. It improves engagement by enabling tailored recommendations and communications that resonate with customers on a personal level. By offering seamless and efficient service, AI helps retailers build stronger customer loyalty, ensuring customers keep coming back. And behind the scenes, AI-driven automation streamlines operations, making businesses more efficient and responsive.
What to Expect from the Webinar
This webinar will explore how leading retailers are using AI to drive personalisation and create loyal, satisfied customers. You’ll gain practical strategies and expert insights on:
- Using data, automation, and AI-driven innovation to personalise every stage of the customer journey.
- Real-world examples of businesses already transforming their customer experience with AI and how you can do the same.
- The latest trends and technologies shaping the future of retail CX.
Secure Your Spot
If you’re looking to stay ahead in the competitive retail space, this event is for you. learn how AI can revolutionise your approach to customer experience, helping you build long-lasting loyalty and deliver the personalised service your customers expect.
Date: Thursday 20th March 2025
Time: 10am
Register here
Don’t miss this opportunity to shape the future of your retail strategy, register now and take the first step toward a more personalised, efficient, and customer-centric approach to retail.