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The Onecom Blog

The Current State of Customer Interaction Analytics in Contact Centres

The Current State of Customer Interaction Analytics in Contact Centres

Onecom Contact Centre, AI, Customer Experience, ContactBabel, Customer Interaction Analytics

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Ofcom Announces New Measures to Combat Scam Calls

Ofcom Announces New Measures to Combat Scam Calls

Onecom Security, Ofcom, Spoofing

Ofcom has recently made a significant announcement to enhance consumer protection from fraudulent calls, particularly those from abroad that imitate UK[…]

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Meet the Galaxy Z Fold6 and Z Flip6: A new era of business powered by Galaxy AI

Meet the Galaxy Z Fold6 and Z Flip6: A new era of business powered by Galaxy AI

Onecom

Introducing the new Galaxy Z Fold6 and Z Flip6 - now available to order from Onecom!

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Financial Services: Navigating DORA for Operational Resilience in Contact Centres

Financial Services: Navigating DORA for Operational Resilience in Contact Centres

Onecom Financial Services, Contact Centre, Security, Data Privacy

Introducing DORA, the Digital Operational Resilience Act, a point of change and innovation in the financial services industry. This new legislative[…]

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BT Confirms Delay in The Big Switch-Off to 2027

BT Confirms Delay in The Big Switch-Off to 2027

Onecom ISDN, Cloud Telephony, The Big Switch Off, WLR, BT, PSTN

In a recent announcement, BT confirmed that the switch-off of lines will now occur by January 31, 2027, rather than the original deadline of December 2025[…]

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Empowering Your Cybersecurity with Robust Password Practices

Empowering Your Cybersecurity with Robust Password Practices

Onecom Security, Data Privacy

In today's dynamic cybersecurity landscape, where cyber threats are evolving at an unprecedented pace, the significance of robust password practices[…]

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