The Onecom Blog

In a rapidly evolving contact centre landscape, the integration of advanced technologies is key to staying ahead. Recently, Five9 and Verint have taken[…]

A recent cyber-attack on public Wi-Fi at 19 UK railway stations exposed a concerning vulnerability: insider threats. Hackers displayed disturbing messages[…]

Starting on 1 October 2024, Ofcom introduced new mobile roaming regulations that will impact mobile service providers and their customers.

Effective workforce management is crucial for the success of contact centres. This encompasses optimising agent performance, improving training and[…]

Customer interaction analytics is a game-changer for contact centres, providing actionable insights from every customer interaction. By harnessing[…]