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The Onecom Blog

Driving digital customer experience in the contact centre

Driving digital customer experience in the contact centre

Onecom ,

Last week, Onecom hosted the first UK event exploring innovation in the contact centre with partner Mitel, who have recently announced their integration[…]

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Professional Services are making the case for flexible working

Professional Services are making the case for flexible working

Onecom

A few weeks ago, I wrote a blog about flexible working for lawyers, and with the debate of four-day weeks coming to the fold, it seemed only right to look[…]

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Top 5 reasons to attend Driving Digital Customer Experience: Innovative Automation in the Contact Centre

Top 5 reasons to attend Driving Digital Customer Experience: Innovative Automation in the Contact Centre

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In the data-driven world, customer experience is central to a successful digital strategy for any business. Today’s customer lives in a digital,[…]

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Is online causing the death of the high-street?

Is online causing the death of the high-street?

Onecom ,

There’s been a noticeable change in consumers' shopping behaviours over the past decade, especially their relationship with the high-street. Online giants[…]

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Are law firms able to embrace remote working?

Are law firms able to embrace remote working?

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What is the future of construction?

What is the future of construction?

Onecom ,

The future of the construction industry is a highly debated and controversial topic. One thing is for certain; there will be change and the learnings from[…]

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